ELTS FAQs
Everything you need to know about Mautic's Extended Long Term Support (ELTS) program
Frequently Asked Questions
How long does the ELTS plan last for?
You can purchase Extended Long Term Support in blocks of one or two years for a specified version of Mautic.
This provides back-ported security fixes for that version of Mautic for the period purchased.
If you require support for a different version, you need to purchase ELTS for that version. For example, if you have one instance on Mautic 4, and another on Mautic 5, and both versions are outside of security support, you’ll need to have an ELTS 4 and an ELTS 5 plan active to receive the necessary releases for both instances.
What is covered by ELTS?
Extended Long Term Support for Mautic covers the back-porting of security fixes released by Mautic for later versions of Mautic where relevant to the covered version, and provision of fixes for the covered version which may be discovered after the end of official security support.
Where a dependency identifies and fixes a security vulnerability, it will be updated where possible within the constraints of the supported version of Mautic. Read the Terms and Conditions for more detail here.
How much does ELTS cost?
Extended Long Term Support starts at $2,000 per year for a non-member, or $3,000 for two years.
Members of Mautic receive a discount on the price of purchasing Extended Long Term Support packages, and volume licensing is available.
There is no pro-rated discount for mid-year purchases.
How can I pay for ELTS?
Currently payments are processed via Open Collective, which allows you to pay with a credit or debit card, or a bank transfer.
I need an invoice, can you help?
Absolutely! Please fill out the form here using the ‘other’ option, and we’d be happy to provide you with an invoice for payment.
I don't want to be identified as purchasing ELTS on Open Collective, how do I do that?
Currently purchases happen on Open Collective, which transparently shows all transactions. If you don’t want your organization to be associated with the transaction, you can do this by completing the checkout as a guest.
Please read the guidance here to make an anonymous purchase.
It’s imperative that you fill out the enquiry form once purchased so that we can connect you up with your transaction. Use the ‘other’ option and provide the transaction ID from your receipt.
I've got a lot of Mautic instances to cover, do you offer volume licensing?
Yes, we offer volume licensing at $30,000 for an unlimited number of instances to be covered by Mautic’s Extended Long Term Support program.
Please complete the enquiry form here if you’d like to take up this opportunity.
If you have a number of instances to cover but not enough to warrant the volume licensing, we do recommend that you make one transaction for each, but you can send us a consolidated spreadsheet of the live instances via email at [email protected] rather than submitting the form multiple times. Please drop us an enquiry via this form if you have any questions at all, we’re here to help!
How does the ELTS program work practically? How do I get access to the releases?
Once you sign up for ELTS, you’ll receive an email with information about next steps.
You will be asked to provide the live URLs for the Mautic instances that you wish to cover, which will be added to our allow list.
Then, we’ll add the provided GitHub usernames to our private repository, enabling you to access the releases made for the version of ELTS purchased.
What about third party plugins, does ELTS cover that too?
Mautic’s ELTS team provide an additional – paid – service which allows ELTS members to request back-porting of security fixes for third party plugins where the maintainers are no longer supporting the version.
The team will estimate the workload required to provide such a service, and all ELTS subscribers will be informed of the opportunity to have access to those fixes for the specified Mautic ELTS version.
The cost of supporting the plugin will be shared between those interested customers, and if a customer wishes to have access in the future they will be charged the same amount as each contributor paid originally.
Extending support to a new Mautic version will require a new estimate from the team and a new sponsorship round.
